Refund policy
Return & Refund Policy
Returns
We want you to feel confident with every purchase. If you’re not completely satisfied, you may request a return within 30 days of delivery.
To be eligible for a return:
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Items must be unused, in original condition, and in original packaging
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Proof of purchase (order confirmation or receipt) is required
To initiate a return, please contact our support team with your order details.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank or provider
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.
We will:
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Replace the item at no cost, or
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Issue a full refund
Non-Returnable Items
For safety and hygiene reasons, certain items may not be eligible for return once opened or used.
Order Changes & Cancellations
Orders can be modified or canceled within 12 hours of purchase. After this window, orders are processed and cannot be changed.
Shipping Costs
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Original shipping fees (if any) are non-refundable
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Customers are responsible for return shipping costs unless the item is defective or incorrect
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card provider
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Contact your bank
If you still need assistance, please reach out to our support team.
Contact Us
For any questions regarding returns or refunds, please contact us at:
aurevasupport@gmail.com
We stand behind the quality of our products and are committed to making your experience simple, safe, and worry-free.